Customer Service Excellence Manager

3 days ago


Singapore beBeeCustomer Full time $4,000 - $8,000
Customer Experience Officer Job Description

This is a critical role that involves working with various stakeholders to ensure exceptional customer service delivery. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to analyze data and provide actionable insights.

Key Responsibilities:
  • Monitor employee behavior and customer service performance to identify areas for improvement
  • Provide structured feedback and recommendations to address skills and knowledge gaps
  • Analyze internal and external quality reports to inform business decisions
  • Collaborate with cross-functional teams to develop and implement process standards
  • Work with Operations, Training, and Clients to design evaluation programs that align with business objectives
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work effectively in a team environment
  • Proficiency in data analysis and reporting tools
Benefits:
  • Attractive remuneration package
  • Great perks and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces and flexible working arrangements
Why Work Here?

We offer a positive culture that encourages growth and development, with a strong focus on learning and recognition. Our team is dedicated to delivering exceptional service to our partner brands, and we're looking for like-minded individuals to join us on this journey.



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