Excellent Customer Service Manager Opportunities

5 days ago


Singapore beBeeCustomerService Full time

Job Description

We are seeking a seasoned Customer Service Manager to lead our customer service operations. This role will oversee daily customer interactions, provide guidance and support to team members, and ensure compliance with company guidelines.

The ideal candidate will have a strong background in customer service, excellent communication and analytical skills, and the ability to analyze data and develop improvement measures.

  • Oversee daily customer service operations, providing guidance and support when needed.
  • Ensure compliance with company service guidelines and service excellence.
  • Collaborate with other departments to set goals and objectives on customer satisfaction.
  • Conduct regular customer experience surveys and review feedback with the Aftersales Department.
  • Resolve customer complaints proactively and ensure highest possible customer satisfaction.

Requirements:

  • Min. 3 years of customer service experience in the automotive industry.
  • Strong knowledge of customer service principles and quality assurance practices.
  • Solid communication, analytical, and problem-solving skills.
  • Proficient in data analysis and reporting tools.

What We Offer

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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