Excellent Customer Service Opportunities

5 days ago

Singapore beBeeRepresentative Full time $3,000 - $4,500
Customer Service Representative

About the Role

We are seeking highly motivated individuals to join our customer service team as we continue to evolve and transform in the industry. Our mission is to provide exceptional customer experiences through our trusted source of news and lifestyle content.

Responsibilities:

  • Attend to phone-in enquiries and feedback on subscription issues, promotions, and delivery.
  • Guide subscribers on digital publications.
  • Handle email correspondences.
  • Manage customer relationships through effective follow-up and appropriate resolutions.
  • Interact with customers on digital support channels in a professional and timely manner.

Working Hours:

  • Monday to Friday, 8:30am to 6pm. Overtime may be required on weekdays during the subscription drive.
  • Required to work on Saturday or Sunday from 8am to 12:30pm (approximately three times in eight weeks).

Requirements:

Skills:

  • Strong interpersonal skills with excellent written and verbal communication abilities.
  • Ability to converse in Mandarin with Chinese speaking subscribers.
  • Ability to work under pressure and in a fast-paced environment.
  • Familiar with social media channels and platforms.
  • Tech-savvy, creative thinking, and resilient.

Competencies & Personality Traits:

  • Collaborative team player with a positive attitude.
  • Highly empathetic with a problem-solving mindset.
  • Passionate about customer service.

Qualifications / Experience:

  • Diploma with one year of customer service experience preferably in a contact centre environment.

The ideal candidate should possess strong interpersonal skills, ability to work under pressure, and excellent communication abilities. If you have a passion for customer service and are looking for a challenging role in a dynamic environment, please apply.

Key Skills:

  • Customer Relationship
  • Microsoft Office
  • Verbal Communication
  • Contact Centre
  • Interpersonal Skills
  • Publications
  • Team Player
  • Creative Thinking
  • Customer Service Experience

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