Customer Service and Administration Head

7 days ago


Singapore This is an IT support group Full time

Job Title: Customer Service and Administration Head

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We are seeking a highly skilled and experienced Customer Service and Administration Head to join our team. The successful candidate will be responsible for leading our front office operations, ensuring seamless customer experiences, and driving business growth through effective strategy development.

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Key responsibilities:

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  • Lead the front office team, providing guidance, training, and performance evaluations\
  • Develop and recommend departmental budgets and forecasts to support business growth\
  • Implement strategies to improve customer satisfaction, loyalty, and retention\
  • Ensure compliance with brand standards and quality expectations\
  • Maintain accurate records, reports, and statistics to inform decision-making\
  • Candidate must have at least 5 years of relevant experience in a similar capacity\
  • Diploma in any field\


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