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Call Centre Team Lead

3 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,000
Job Overview

The Call Centre Supervisor plays a pivotal role in ensuring the success of our operations by leading and guiding a team to deliver exceptional customer service. This involves resolving complex customer complaints, providing training and feedback, and conducting regular performance reviews.

In this dynamic role, you will work closely with management to hire, train, and evaluate staff, ensuring adequate coverage during operating hours. Your attention to detail will also be critical in conducting regular audits to ensure compliance standards are met.

To excel in this position, you must have a strong understanding of data privacy regulations and best practices. You will be responsible for maintaining product knowledge and analyzing data to improve performance.

Requirements
  • A minimum Diploma in any field is required.
  • A minimum of 2-3 years' experience in a call centre environment, preferably with supervisory experience.