Lead Client Relationship Manager
6 days ago
Role Overview
The Singapore Economic Development Board (EDB) is a government entity under the Ministry of Trade and Industry, dedicated to enhancing Singapore's status as a premier hub for business, innovation, and talent. Our mission focuses on promoting investments and developing industries, collaborating with both international and local enterprises by offering essential information, connections to partners, and access to government incentives. We aim to foster sustainable economic growth, creating vibrant business opportunities and quality jobs for Singapore.
About the Consumer Division
With the emergence of a growing middle class in Asia and the increasing digital savviness of consumers, Singapore's consumer sector has witnessed remarkable expansion. Companies in Consumer Packaged Goods, Sports, Luxury, Fashion, and Lifestyle are investing to harness this growth and innovate products, channels, and business models in Singapore for the Asian market. EDB is committed to nurturing the consumer industry and is seeking seasoned professionals to craft compelling propositions that will anchor global and regional activities of leading companies in Singapore. This aligns with EDB's vision of establishing Singapore as the foremost hub in Asia for consumer companies to manage and grow global brands and develop new products and services for the region and beyond.
Key Responsibilities
In this position, your duties will encompass:
- Client Management
Serve as the primary liaison for a designated portfolio of corporate clients, overseeing the complete account development process, project negotiations, execution, and client support. - Relationship Building
Foster strategic relationships and build trust with clients, adhering to EDB's service principles to ensure a positive client experience. - Client Engagement Strategies
Develop a profound understanding of clients, their needs, operations, and organizational structure to enhance client engagement strategies. - Opportunity Identification
Identify, negotiate, and structure project opportunities to achieve mutually beneficial outcomes for clients and Singapore. - Solution Offering
Provide solutions to address client requests, issues, and challenges. - Resource Activation
Mobilize relevant resources and expertise from EDB, government, and ecosystem partners to support client engagement. - Collaboration
Work alongside various teams within EDB (e.g., Ventures, Policy & Planning, Finance, and Legal) to facilitate project development, negotiations, and the seamless execution of account management processes. - Industry Insights
Cultivate a solid understanding of regional and global industry trends, synergies, and EDB's offerings to create project opportunities and enhance client relationships.
Market Analysis
- Competitive Analysis
Lead and conduct ad-hoc competitive analyses (e.g., market/sector-based, trends) to enhance client engagement strategies. - Trend Identification
Recognize trends and observations across sectors, recommending solutions in response to client challenges or potential impacts. - Policy Input
Provide relevant insights to appropriate teams within EDB and/or the broader Singapore government regarding policy or product/service development. - Cross-Team Collaboration
Collaborate with various teams in EDB to deliver analyses and generate insights. - Initiative Development
Lead the creation of industry-relevant initiatives and value propositions.
Candidate Profile
To excel in this role, you should possess:
- 6-9 years of relevant industry experience in business development, marketing, or creative sectors.
- A Bachelor’s Degree in any discipline.
- Knowledge and interest in the Consumer, Retail, Lifestyle, and/or E-commerce sectors, demonstrating an understanding of industry nuances and networks.
- Strong analytical and strategic thinking capabilities, with the ability to analyze complex issues and propose actionable solutions.
- A keen sense of business acumen, along with experience in negotiation, deal structuring, and project management.
- Ability to work independently, delivering outcomes effectively and efficiently.
- Proficiency in building and maintaining positive client relationships, thriving in a dynamic, cross-functional team environment.
- Excellent interpersonal and communication skills, both written and verbal, with experience in engaging and managing stakeholders at all levels.
- A driven, self-motivated, and positive attitude, complemented by a strong work ethic and teamwork spirit.
- Singaporean citizenship.
Applications will be reviewed on a rolling basis, and candidates can expect feedback within a reasonable timeframe.
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