Client Relationship Manager
6 days ago
Job Overview
Key Responsibilities
- Act as the main liaison for all matters related to client accounts.
- Develop and sustain long-term partnerships while fostering trusted advisor relationships with key stakeholders and executives across the organization.
- Manage a substantial portfolio, ensuring revenue targets and account metrics are met.
- Cultivate and nurture relationships with clients, influencing strategic direction and serving as a trusted advisor to engage technology decision-makers.
- Identify new business opportunities, effectively present solutions, negotiate terms, and achieve sales objectives.
- Collaborate with various internal departments to ensure client needs are thoroughly understood and addressed.
- Guarantee timely and effective delivery of client-centric solutions tailored to their requirements and goals.
- Monitor and evaluate usage data for comprehensive account reviews.
- Provide assistance with complex client requests or escalate issues as necessary.
Qualifications
Required Skills and Experience
- A degree or diploma in any field, preferably in a technology-related discipline, with a minimum of 3 years of experience in solution-based sales.
- Proven experience in managing and leading a small team of sales professionals.
- Strong understanding of the telecommunications and systems integration landscape is preferred.
- Exceptional analytical and strategic planning abilities.
- Outstanding interpersonal and communication skills.
- Results-driven with a strong emphasis on customer satisfaction.
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