Senior Client Relationship Manager
2 months ago
About the Role:
Citi's Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
A Senior Client Relationship Manager, within our Prime Services organization, is a senior-level position acting as the primary client relationship manager for our alternative investment clients. The role's primary objective is to act as dedicated strategic client partner to assist clients in successfully navigating the spectrum of our global market access offering, with a particular focus on APAC Equity / Equity Swap products.
Key Responsibilities:
- Responsible for day-to-day service / CRM, client satisfaction & client profitability
- Perform regular client reviews to gauge overall client satisfaction and coordinate responses to client concerns
- Drive continuous enhancement of Citi products and services and partner with support groups and client to ensure Citi is a top 3 provider
- Drive organic growth through identification and execution of cross-selling opportunities
- Lead strong governance and controls
- Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
- Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
- Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation
- Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
- Adhere to all policies and procedures as defined by your role which will be communicated to you
- Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements:
- 10+ years of relevant industry experience
- 5+ years of Prime front office experience
- Extensive experience of equity financing (both cash and synthetic) required
- Comprehensive cross-product knowledge covering equities, fixed income, listed derivatives & FX
- Comprehensive knowledge of the risk and control environment impacting Citi
- Proven self-motivation and organizational skills
- Consistently demonstrate clear and concise written and verbal communication
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