Client Technology Manager

4 days ago


Singapur, Singapore ECI Full time
About the Role

The Client Technology Manager is a high-impact, hands-on leadership position responsible for delivering IT managed services to a portfolio of client accounts. This role requires strong customer relationship management, technical expertise, and project management skills.

Key Responsibilities
  • Oversee technology services for a portfolio of ECI clients, ensuring seamless delivery and high customer satisfaction.
  • Maintain strong client relationships, serving as a trusted strategic advisor through scheduled, ad-hoc, and C-Level strategic meetings.
  • Develop and maintain a deep functional knowledge of customer goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
  • Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform, focusing on continuous improvements and enhancements.
  • Assist with client-facing budget forecasting, financial cost analysis reports, and documentation.
  • Engage with client compliance team members to provide security recommendations covering both business and regulatory needs.
  • Enable clients to leverage the latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS).
  • Drive customer satisfaction through support case evaluation, task management, and recurring client engagement.
  • Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, including mail system migrations, cloud site migrations, new office constructions, and new technology deployments.
  • Provide hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
  • Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
  • Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
  • Be accountable for client technical escalations and subsequent resolutions, serving as a main point of contact and escalation point to engineers.
Requirements
  • Advanced knowledge of Microsoft Operating Systems, including Windows Server and Windows 10.
  • Administration experience with Public Cloud platforms, with a focus on Microsoft and Azure.
  • Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
  • Extensive experience in administration of e-mail platforms and security integrations, such as Exchange Online and Google Workspace.
  • Experience administering VMware vSphere and Hyper-V platforms.
  • Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki.
  • Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations.
Bonus Points
  • Experience with Managed Service Providers (MSP).
  • Experience with Microsoft Modern Workplace.
  • Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience.
  • Financial Services Industry experience.
  • Certifications in cloud services, network management, or cyber-security, such as CCNA, CISSP, Azure Fundamentals, and VCP.
About ECI

ECI is a leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. We believe success is driven by passion and purpose, and our passion for technology is only surpassed by our commitment to empowering our employees around the world.



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