Manager, Group Technology

4 months ago


Singapur, Singapore CapitaLand Full time

Job Description

Responsibilities

Manage day-to-day operations of Global Service Desk, End-User Field Services, and IT asset management with proactive service level management across an organization with a user base of over 10,000 users to ensure that service level targets are met in accordance with SLAs. Build, motivate and manage a high-performance team by communicating job expectations, planning, monitoring, coaching and appraising job results, including coaching of staff. Support the delivery of End User Technology projects (e.g., Workplace technology, Office productivity and Smart IT initiatives). Creates training materials on a range of IT topics and services via technology. These materials will be posted to relevant sites (portals) for the benefit of the entire user community. Guidance in managing the overall asset life-cycle process. Lead in the End User support process & policy standards to ensure high quality and cost-efficient delivery of the services. Attending monthly End-User & HR review meeting to address gaps related to end user.

Requirements

Bachelor’s Degree in Computer Engineering / Computer Science, or Information Technology related courses. At least 5 years of relevant work experience in a large global end user environment preferred Leadership experience in providing Service Desk and Field Service support in a global end user environment. Knowledge in ITIL and Microsoft Suite (O365) technology preferred. Experience in driving the adoption of workplace technology on a global scale with knowledge in AIOps. Proactive in learning new tools with minimal supervision. Excellent project management, analytical, and organizational skills. Innovative thinking with a mindset geared towards service quality and improvement. Customer-focused with excellent verbal, written and interpersonal skills. Team management experience in outsourcing/third-party vendor support. Independent with strong problem solver and able to multi-task

Only shortlisted candidates will be notified


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