Passenger Train Operations Leader

5 days ago


Singapur, Singapore SMRT Corporation Ltd Full time

Passenger Train Operations Leader Job Overview

In the role of Passenger Train Operations Leader, you will be instrumental in guaranteeing the secure and effective management of commuter trains on the SMRT North-South and East-West lines. Your duties will encompass the operation of trains, liaising with the Operations Control Centre, and delivering timely and precise information to passengers aboard the trains.

Key Responsibilities:

  • Deliver outstanding customer service to improve the commuter experience
  • Operate trains with a comprehensive understanding of operational protocols and technical details
  • Follow established operating procedures to ensure a safe and dependable train service
  • Communicate proficiently with the Operations Control Centre and passengers
  • Address safety and security concerns within railway environments
  • Assist in emergency situations and incident response
  • Engage in ongoing improvement initiatives

Qualifications & Experience:

  • NITEC in an Engineering field
  • Availability to work shifts, including weekends and public holidays

Essential Skills:

Technical Competencies:

  • Basic IT and digital proficiency

Interpersonal Skills:

  • Friendly and approachable attitude
  • Customer service-focused
  • Effective communication abilities
  • Strong collaborative skills
  • Detail-oriented and vigilant
  • Capability to work autonomously and manage stress effectively


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