Passenger Train Supervisor
5 days ago
Passenger Train Supervisor Job Overview
In the role of Passenger Train Supervisor, you will be integral to the safe and effective management of commuter trains on the SMRT North-South and East-West lines. Your duties will encompass the operation of trains, liaising with the Operations Control Centre, and delivering timely and precise information to passengers aboard the trains.
Key Responsibilities:
- Deliver exceptional customer service to improve the commuter experience
- Operate trains with a comprehensive understanding of operational protocols and technical details
- Follow established procedures to ensure a safe and dependable train service
- Communicate efficiently with the Operations Control Centre and passengers
- Address safety and security concerns within railway environments
- Assist during emergencies and manage incidents effectively
- Engage in ongoing improvement initiatives
Qualifications & Experience:
- NITEC in an Engineering field
- Flexibility to work shifts, including weekends and public holidays
Skills Required:
Technical Proficiencies:
- Fundamental IT/digital literacy
Interpersonal Skills:
- Friendly and approachable attitude
- Customer service-focused
- Effective communication abilities
- Strong collaborative skills
- Detail-oriented and vigilant
- Capability to work autonomously and manage stress effectively
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