Station Operations Assistant

3 days ago


Singapur, Singapore SMRT Corporation Ltd Full time
Job Purpose

The Assistant Station Manager plays a crucial role in ensuring the smooth operation of the train station. This includes preparing the station for rail service, conducting security patrols, providing customer service, and performing various administrative tasks.

ResponsibilitiesCustomer Service
  • Monitor and perform maintenance on AFC equipment, including fare gates and ticketing machines.
  • Assist passengers with fare-related and directional inquiries, and provide first aid when necessary.
  • Monitor CCTV and make public announcements as required.
  • Respond to alarm status, including MFT, ISCS, fire alarm, PEC, and ESP activation.
Platform and Train Operations Duties
  • Ensure passenger safety when using escalators and boarding/alighting from trains.
  • Attend to incidents and alarms on platforms and trains, and perform hand signalman duties when required.
  • Assist in detrainment of passengers when necessary.
  • Provide travel directions for passengers within the train system.
  • Operate or man the train to respond to faults and alarms, minimizing delays.
Concourse Duties
  • Conduct checks on illegally parked or abandoned bicycles or belongings.
  • Inspect and take action on passengers using concession tickets illegally, traveling without valid tickets, or flouting regulations.
Administrative Duties
  • Liaise with cleaning personnel for station/toilet cleaning.
  • Report equipment faults to the Station Manager and file reports through the Maintenance Management System (MMS).
Opening and Closing of Station
  • Open and close the station according to the timetable, switching station equipment on/off before/after traffic hours.
  • Check the station area for passengers before closing.
  • Facilitate track access during non-revenue hours and check for oil spills on platform tracks after the last Engineering Train.
Incident and Emergency Handling
  • Manage and report incidents and emergencies related to staff, passengers, trains, Passenger Service Centre, and stations.
  • Check and ensure appropriate signs are posted during rail incidents or delays to keep passengers updated.
  • Assist in service recovery during train service disruptions.
Qualifications & Work Experience
  • NITEC/Higher NITEC in Engineering discipline.
  • Able to perform 3 rotating shift work based on a duty roster.
Skills
  • Enjoy communicating with people and have a service-oriented mindset.
  • Able to work in a fast-paced, customer-facing environment.
  • Possess a service-oriented mindset and pleasant disposition.
  • Able to multi-task effectively when responding to station operation requirements.


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