Station Operations Assistant

1 week ago


Singapur, Singapore SMRT Corporation Ltd Full time
Job Purpose

The Assistant Station Manager plays a crucial role in ensuring the smooth operation of the train station. This includes preparing the station for rail service, conducting security patrols, providing customer service, and performing various administrative tasks.

ResponsibilitiesCustomer Service
  • Monitor and perform first-level maintenance for AFC equipment such as fare gates and ticketing machines.
  • Assist passengers with fare-related and directional enquiries, attend to unwell passengers, and render first aid when necessary.
  • Monitor CCTV and make necessary Public Announcements.
  • Acknowledge and respond to alarm status, e.g., MFT, ISCS, fire alarm, PEC, ESP activation, etc.
Platform and Train Operations Duties
  • Ensure passenger safety when commuters travel on escalators and boarding/alighting from trains.
  • Attend to incidents and alarms at the platforms and trains, and carry out hand signalman duties when required.
  • Assist in detrainment of passengers when required.
  • Provide travel directions for passengers traveling within the train system.
  • Operate or man the train to provide quick response towards train faults and alarms, while ensuring that any delays are kept to a minimum.
Concourse Duties
  • Carry out checks on illegally parked or abandoned bicycles or belongings.
  • Conduct inspection and take appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flout regulations, e.g., drinking, eating, and smoking in station premises.
Administrative Duties
  • Liaise with cleaning personnel for station/toilet cleaning.
  • Report any equipment fault to the Station Manager and file the fault reporting through the Maintenance Management System (MMS).
Opening and Closing of Station
  • Open and close the station according to the timetable. Switch the station equipment on/off before/after traffic hours.
  • Check the station area for any passengers before closing the station.
  • Facilitate track access during non-revenue hours, and check for oil spills on the station platform tracks after the last Engineering Train had passed the station.
Qualifications & Work Experience
  • NITEC/Higher NITEC in Engineering discipline.
  • Able to perform 3 rotating shift work based on a duty roster.
Skills
  • Enjoys communicating with people and is service-oriented.
  • Able to work in a fast-paced and customer-facing environment.
  • Possesses a service-oriented mindset and pleasant disposition.
  • Able to multi-task effectively when responding to station operation requirements.


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