Assistant Station Manager

1 week ago


Singapur, Singapore SMRT Corporation Ltd Full time
Job Purpose

As an Assistant Station Manager at SMRT Corporation Ltd, you will be responsible for providing exceptional customer service to our passengers, ensuring the safety and security of our stations, and maintaining the efficient operation of our train services.

Key Responsibilities
  • Safety and Security: Ensure the safety of passengers, employees, contractors, and the public in our stations. Oversee the transit security personnel and officers to safeguard and protect people and property within stations.
  • Customer Service: Ensure that customer service standards are met, and provide assistance to passengers as needed.
  • Reliability: Promptly respond to station and train emergencies, and perform Operator-Maintainer tasks to ensure the safety and reliability of train services.
  • Cash Handling: Handle manual change, reconcile accounts, and collect takings at stations.
  • Station Operations: Responsible for the efficient performance of stations' equipment, cleanliness, and tidiness, as well as the conservation of energy in stations.
  • Communication: Regularly contact internal and external stakeholders, including departments, contractors, and government agencies, to ensure smooth operations and resolve any issues that may arise.
Requirements
  • NITEC in an Engineering discipline
  • Basic computer literacy
  • Customer-service oriented
  • Likes to work with people of all levels
  • Committed and passionate about work
  • Positive and open-minded
  • Meticulous and alert
  • Ability to take initiative and make changes for better organization efficiency and effectiveness
  • Ability to work independently and as a team player
  • Ability to work under stress and pressure
  • Effective interpersonal skills
  • Proficient in English and preferably one other official language
What We Offer

Successful candidates will undergo a structured training program to equip them with the necessary knowledge and skills to perform the duties of an Assistant Station Manager.



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