Station Operations Manager

4 weeks ago


Singapur, Singapore SMRT Corporation Ltd Full time

Job Purpose

The Station Operations Manager supports the day-to-day operations of the LRT stations, ensuring a safe and secure travel experience for commuters. This role requires a service-oriented mindset and pleasant disposition, with the ability to multi-task effectively when responding to train, station, and wayside operation requirements.

Key Responsibilities

• Ensure the delivery of excellent customer service experience, focusing on care and comfort.

• Respond promptly and handle incidents and delays appropriately.

• Take personal responsibility, commitment, and integrity to fulfill Critical Work Functions and Key Tasks assigned.

Station Operations

• Provide excellent customer service at stations.

• Conduct security patrols within station premises.

• Conduct checks to ensure station equipment is in good working condition.

• Respond to alarm status promptly, e.g., fire alarm, ESP, etc.

• Perform crowd control to facilitate the movement of commuters at station concourse and platforms.

• Carry out first-line recovery of trains, station, and trackside equipment.

• Perform administrative duties.

Train Operations

• Provide excellent customer service in trains.

• Man revenue service trains, handle train defects, and operate trains when required.

• Perform sweep train operations to ensure the system is safe before revenue service.

• Conduct security sweeps on board trains.

Compliance and Continuous Improvement

• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities.

• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents.

• Assist in the investigation of rail incidents and/or accidents.

• Operate trains as instructed by Operations Control Centre.

Qualifications & Work Experience

• Basic computer literacy.

Skills

• Customer-service oriented.

• Likes to work with people of all levels.

• Committed and has passion for work.

• Positive and open-minded.

• Meticulous and alert.

• Ability to take initiative to make changes for better organization efficiency and effectiveness.

• Ability to work independently and be a good team player.

• Ability to work under stress and pressure.

• Ability to communicate effectively and clearly.

• Effective interpersonal skills.

• Proficient in English and preferably in one other official language.



  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeAs a Station Manager, you will be responsible for leading a team of Assistant Station Managers to ensure the smooth operation of the railway station. You will be the first point of contact for passengers and will be responsible for providing assistance and guidance to ensure their safe and timely journey.ResponsibilitiesAssist passengers with...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe Assistant Station Manager plays a crucial role in ensuring the smooth operation of the train station. This includes preparing the station for rail service, conducting security patrols, providing customer service, and performing various administrative tasks.ResponsibilitiesCustomer ServiceMonitor and perform first-level maintenance for AFC...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe Assistant Station Manager plays a crucial role in ensuring the smooth operation of the train station. This includes preparing the station for rail service, conducting security patrols, providing customer service, and performing various administrative tasks.ResponsibilitiesCustomer ServiceMonitor and perform maintenance on AFC equipment,...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe successful candidate will assist the Lead, Station Project in implementing projects for Station, Train, and Depot Operations. This includes conducting site surveys, distributing items, sorting and delivering posters, maintaining worn-out signages, and taking up SPIC duties when required.Responsibilitiesa. Job ScopeAssist in the implementation...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe successful candidate will assist the Lead, Station Project in implementing projects for Station, Train, and Depot Operations. This includes conducting site surveys, distributing items, sorting and delivering posters, maintaining worn-out signages, and taking up SPIC duties when required. Additionally, the candidate will plan and prepare RIMP &...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Assistant Station Manager OverviewIn the role of Assistant Station Manager, you will play a crucial part in upholding the safety, security, and customer service excellence at the MRT station. Your responsibilities will encompass supervising transit security staff, managing cash handling, monitoring station facilities, and ensuring the station remains clean...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job SummaryAs an Assistant Station Manager at SMRT Corporation Ltd, you will play a critical role in ensuring the smooth operation of our MRT stations. Your primary responsibility will be to provide exceptional customer service to our passengers, ensuring their journey with us is a delightful one.Key ResponsibilitiesSafety and SecurityEnsure the safety of...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeAs an Assistant Station Manager at SMRT Corporation Ltd, you will be responsible for providing exceptional customer service to our passengers, ensuring the safety and security of our stations, and maintaining the efficient operation of our train services.Key ResponsibilitiesSafety and Security: Ensure the safety of passengers, employees,...


  • Singapur, Singapore Careers@Gov Full time

    About the RoleWe are seeking a dynamic and motivated individual to join our team as an Assistant Manager, Station Operations. As a key member of our team, you will be responsible for managing and administering rail operators' licences, Codes of Practice (CPs), commercial activities guidelines, and monitoring rail performance, in support of the development...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe Assistant Station Manager plays a vital role in ensuring the smooth operation of our railway stations. As a customer-facing representative, you will be responsible for providing excellent service to our passengers while maintaining a safe and secure environment.Key ResponsibilitiesPrepare the station for rail service and ensure safety and...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job PurposeThe Assistant Station Manager plays a vital role in ensuring the smooth operation of our railway stations. As a customer-facing professional, you will possess a service-oriented mindset and a pleasant disposition, enabling you to effectively multi-task and respond to station operation requirements.Station DutiesAs an Assistant Station Manager, you...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job SummaryThe Assistant Station Manager plays a crucial role in ensuring the smooth operation of our LRT stations. As a key member of our team, you will be responsible for supporting the day-to-day activities of the station, providing excellent customer service, and ensuring the safety and security of our commuters.Key ResponsibilitiesEnsure a safe and...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Assistant Station Manager to join our team at SMRT Corporation Ltd. As a key member of our station operations team, you will be responsible for ensuring the smooth and efficient operation of our railway stations.Key ResponsibilitiesStation OperationsPrepare stations for rail service, ensuring...

  • Station Assistant

    2 weeks ago


    Singapur, Singapore Ninja Van Full time

    Ninja Van Station Assistant Job DescriptionWe are seeking a highly motivated and detail-oriented Station Assistant to join our team at Ninja Van. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of parcels to our customers.Key Responsibilities:Parcel Preparation: Sort parcels into driver routes and ensure...

  • Station Assistant

    2 weeks ago


    Singapur, Singapore Ninja Van Full time

    Ninja Van Station Assistant Job DescriptionWe are seeking a highly motivated and detail-oriented Station Assistant to join our team at Ninja Van. As a Station Assistant, you will play a critical role in ensuring the smooth operation of our logistics operations.Key Responsibilities:Parcel Preparation: Sort parcels into driver routes and scan parcels to...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose You will provide excellent customer service to the passengers to make their journey with SMRT a delightful one. You will assist in the operation and control of an MRT station, that includes monitoring of station equipment, responding to station emergencies, station patrol and other station-related duties. During an incident or ad-hoc...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements. Station Duties Assistant Station Manager supports the day-to-day station operations. These include...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service. This position is engaged in safety critical tasks and will be subjected to medical prerequisites to certify fitness...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Assistant Station Manager supports the day-to-day operations of the LRT stations.  He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements. ...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Main purpose is to support the Lead, Station Project in the implementation of projects for Station, Train and Depot Operations. Assisting in conducting site surveys, distributing items, sorting and delivering posters, maintaining worn-out signages, take up the SPIC duties when required, plan and prepare RIMP & TSD signages. ...