Assistant Station Manager

4 days ago

Singapur, Singapore SMRT Corporation Ltd Full time
Job Purpose

The Assistant Station Manager plays a vital role in ensuring the smooth operation of our railway stations. As a customer-facing representative, you will be responsible for providing excellent service to our passengers while maintaining a safe and secure environment.

Key Responsibilities
  • Prepare the station for rail service and ensure safety and security of station premises
  • Provide ticketing and fare-related services, as well as manage access to the station
  • Monitor commuter flow and manage crowds during peak hours and/or service degradation
  • Provide first aid as part of the Emergency Response Team when required
  • Support day-to-day train operations, including preparing trains for service and conducting safety and security checks
  • Perform first-line recovery of train and equipment malfunctions, and serve as an emergency train operator
  • Man the Passenger Vehicle (PV), handle PV defects, and drive the PV
  • Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC)
  • Conduct security patrols in the train and report faults and abnormalities discovered to OCC
  • Handle and process transactions for passengers, including problem cards and upgrades
  • Ensure passenger safety and take remedial action when necessary
  • Assist passengers in traveling in our system, including purchasing tickets and providing directions
  • Assist the Station Manager in performing administrative duties, such as upkeep logbooks and station files
  • Ensure the opening and closing of the station according to the appropriate timetable
  • Handle all train and station incidents and emergencies, including accidents and train-related faults/alarm
  • Be part of the Company Emergency Response Team and undergo CERT training
Requirements
  • NITEC/Higher NITEC with an Engineering background
  • Ability to work on three rotating shifts, including weekends and public holidays
  • Ability to differentiate all colors (as not all indicators are accessible)
  • Participate in exercises with internal or external agencies when required
  • Experience in frontline customer service is preferred
Skills
  • Basic computer literacy
  • Customer-service oriented
  • Likes to work with people of all levels
  • Committed and has passion for work
  • Positive and open-minded
  • Meticulous and alert
  • Ability to take initiative to make changes for better organization efficiency and effectiveness
  • Ability to work independently and be a good team player
  • Ability to work under stress and pressure
  • Ability to communicate effectively and clearly
  • Effective interpersonal skills
  • Proficient in English and preferably in one other official language
Training and Development

Successful candidates will undergo a structured training program to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager. Subject to operational demands, training may be conducted in two phases. Upon completion of phase 1 training (train modules), staff may be deployed to perform train-manning duty first. Thereafter, staff will complete phase 2 training (station modules) to qualify them as full-fledged Assistant Station Manager.

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