Senior Desktop Technical Support Specialist

23 hours ago


Singapore U3 INFOTECH PTE. LTD. Full time
U3 INFOTECH PTE. LTD.

We are currently seeking an experienced Senior Desktop Technical Support Specialist to join our team.

Job Summary

The ideal candidate will have a strong background in desktop support, with a minimum of 1.8 years of experience in IT Support, Helpdesk or Desktop Support primarily for providing Level 2 services. The selected individual will be responsible for delivering high-quality technical support to end-users, ensuring seamless connectivity and optimal performance of workstations.

Key Responsibilities
  • Provide first- and second-level technical support for all desktop-related issues, including network connectivity, workstation hardware, and software problems.
  • Use diagnostic tools to troubleshoot complex technical issues and provide effective solutions.
  • Maintain accurate records of hardware and software inventory, ensuring up-to-date documentation.
  • Familiarize end-users with basic software, hardware, and peripheral device operation, promoting self-sufficiency.
  • Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers, driving resolution and closure.
Requirements

To succeed in this role, you must possess:

  • At least 1.8 years of experience in IT Support, Helpdesk or Desktop Support primarily for providing Level 2 services.
  • Excellent troubleshooting skills, with the ability to diagnose complex technical issues.
  • Strong knowledge of Microsoft Office, Windows operating systems, and other relevant technologies.
  • Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.
  • Able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Preferred Qualifications

Candidates with certifications in ITIL, technical support, or related fields are highly desirable.

Compensation

We offer a competitive salary range of SGD 45,000 - SGD 65,000 per annum, commensurate with experience, plus benefits and opportunities for career growth.

About U3 INFOTECH PTE. LTD.

We are a dynamic technology company, passionate about delivering innovative solutions and exceptional customer experiences. Our team is dedicated to fostering a collaborative and inclusive work environment, where individuals can grow and thrive.



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