Desktop Technical Support Specialist
5 days ago
Job Description
We are seeking a highly skilled Desktop Technical Support specialist to join our team at BLUE OCEAN SYSTEMS INFOTECH PTE. LTD.
About the Role:
The successful candidate will be responsible for providing first-level and second-level technical support to end-users in identifying, troubleshooting, and resolving notebook and/or desktop PC problems related to hardware, software, and applications.
Key Responsibilities:
- Provide timely and effective technical support to resolve end-user issues
- Perform installation, setup, configuration, migration, upgrading, and maintenance of notebook and/or desktop PC, OS, software, and related peripherals
- Update daily incident reports in the incident management tool/ticketing tools
- Liaise with third-party vendors for replacement parts/components and rectification of faults under warranty or maintenance contract
- Support VIPs and perform standby duties when requested
- Perform smart hands (eyes and hands support) for other delivery functions, including Windows, Network, Linux, Backup & Storage, and external vendors
- Support user enquiries via phone/email/other collaborative tools
Requirements:
To be successful in this role, you will need:
- Graduate degree or diploma in IT with minimum 1 year of solid desktop support experience
- Basic understanding of network and Microsoft Windows Active Directory/domain concept
- Possess relevant IT skill set in hardware and software troubleshooting
- Experience installing software, patches, updates on Desktops, Laptops, or Servers
- *Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software, etc.
- Must be customer service oriented with good inter-personal and communication skills
- Good attitude with positive mindset in learning and ready to excel
- Able to work independently as well as in a team
Salary: $45,000 - $60,000 per annum
Location: [Location not specified]
About Us: BLUE OCEAN SYSTEMS INFOTECH PTE. LTD. is a dynamic and innovative company that offers exciting career opportunities for professionals who share our passion for excellence and customer satisfaction.
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