Desktop Technical Support Specialist

1 week ago


Singapore BLUE OCEAN SYSTEMS INFOTECH PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Desktop Technical Support Specialist to join our team at Blue Ocean Systems Infotech PTE LTD. This is a challenging opportunity for a motivated individual to provide exceptional technical support to end-users, troubleshoot complex hardware and software issues, and ensure seamless integration of desktop systems with diverse networks.

Key Responsibilities:
  • To provide first-level and second-level technical support to end-users in identifying, troubleshooting, and resolving notebook and/or desktop PC problems.
  • To perform installation, setup, configuration, migration, upgrading, and maintenance of notebook and/or desktop PC, OS, software, and related peripherals.
  • To be proactive and responsive when handling end-users' notebook and/or PC problems and service requests.
  • To liaise with third-party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract.
  • To conduct and document changes based on quality processes, including device setup and configuration, asset inventory, retirement, and management.

Required Skills and Qualifications:
  • A degree in IT or a relevant field.
  • At least 1 year of solid desktop support experience.
  • Basic understanding of network and Microsoft Windows Active Directory/domain concept.
  • Possess relevant IT skill set in hardware and software troubleshooting.
  • Experience installing software, patches, updates on Desktops, Laptops, or Servers.
  • Ability to work independently as well as in a team.

Estimated Salary:
$60,000 - $80,000 per annum, depending on qualifications and experience.

Benefits:
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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