Desktop Technical Support Specialist
1 week ago
We are seeking a highly skilled Desktop Technical Support Specialist to join our team at Blue Ocean Systems Infotech PTE LTD. This is a challenging opportunity for a motivated individual to provide exceptional technical support to end-users, troubleshoot complex hardware and software issues, and ensure seamless integration of desktop systems with diverse networks.
Key Responsibilities:
- To provide first-level and second-level technical support to end-users in identifying, troubleshooting, and resolving notebook and/or desktop PC problems.
- To perform installation, setup, configuration, migration, upgrading, and maintenance of notebook and/or desktop PC, OS, software, and related peripherals.
- To be proactive and responsive when handling end-users' notebook and/or PC problems and service requests.
- To liaise with third-party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract.
- To conduct and document changes based on quality processes, including device setup and configuration, asset inventory, retirement, and management.
Required Skills and Qualifications:
- A degree in IT or a relevant field.
- At least 1 year of solid desktop support experience.
- Basic understanding of network and Microsoft Windows Active Directory/domain concept.
- Possess relevant IT skill set in hardware and software troubleshooting.
- Experience installing software, patches, updates on Desktops, Laptops, or Servers.
- Ability to work independently as well as in a team.
Estimated Salary:
$60,000 - $80,000 per annum, depending on qualifications and experience.
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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