Technical Desktop Support Specialist in Tuas

3 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Overview
As a Technical Desktop Support Specialist with THE SUPREME HR ADVISORY PTE. LTD., you will be responsible for providing top-notch desktop support to our clients. This is an exciting opportunity to join a dynamic team and work on challenging projects.

Key Responsibilities:
  • Provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues.
  • Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
  • Break Fix, fault diagnosis, and resolution are key responsibilities of this role.

Technical Requirements:
  • Knowledge of Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010 is essential.
  • Experience with Cisco Jabber and authorized desktop applications is required.
  • Familiarity with Mac operating systems and ability to support Apple pc users is necessary.
  • Basic knowledge of networks, servers, audio/video equipment, smart devices, and telecoms is expected.

Qualifications and Skills:
  • Bachelor's Degree or equivalent in Computer Science or related field is preferred.
  • CompTIA A+ and/or Microsoft Certified Professional (MCP) certification is desired.
  • 1-2 years' experience in Windows Desktop support is required.

Benefits:
  • Competitive salary range: $2600 - $2800.
  • Opportunity to work with a dynamic team and contribute to challenging projects.


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