Senior Desktop Infrastructure Support Specialist
23 hours ago
We are seeking an experienced Senior Desktop Infrastructure Support Specialist to join our team at ITCAN PTE. LIMITED. In this role, you will be responsible for providing top-notch desktop support to our clients.
About the Role:
This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Senior Desktop Infrastructure Support Specialist, you will be working closely with our clients to resolve technical issues related to their desktop platforms. Your expertise in troubleshooting, problem-solving, and technical documentation will be essential in ensuring that our clients receive timely and effective support.
Main Responsibilities:
- Provide Level 1 and Level 2 desktop support for Windows OS, office software, and other desktop-related hardware and software
- Perform incident management, including investigation, temporary and permanent resolution of incidents
- Collaborate with vendors for maintenance, support, or issue resolution
- Monitor and maintain system configurations
- Participate in client platform implementation/upgrade projects
- Perform ad-hoc duties as assigned
Requirements:
- Minimum 8 months (Level 1) and 2 years (Level 2) experience in desktop support
- Strong knowledge of Windows OS, office software, and desktop-related hardware and software
- Excellent trouble-shooting and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive estimated salary range: SGD $40,000 - SGD $60,000 per annum depending on qualifications and experience
- Opportunity to work with a leading IT company
- Collaborative and dynamic work environment
About Us:
ITCAN PTE. LIMITED is a reputable IT company that provides comprehensive IT solutions to our clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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