Senior Desktop Support Specialist
1 week ago
We are seeking a seasoned Senior Desktop Support Specialist to join our team in Singapore and support the growth of our asset management firm.
About the RoleThis is an exciting opportunity for a highly skilled and experienced desktop support professional to provide exceptional end-user experience in a fast-paced trading environment.
The successful candidate will be responsible for delivering superior hardware, software, and networking support to our traders, ensuring seamless operation of Bloomberg and Reuters systems, and resolving other technical issues in a timely manner.
Key Responsibilities:- Desktop Infrastructure Support: Provide Level 1 to Level 2 support to end-users/traders, including troubleshooting and resolving Microsoft Windows desktop environment issues.
- System Support: Assist with setup, configuration, and troubleshooting of Bloomberg and Reuters systems, as well as other trading applications.
- User Support: Handle user queries, complaints, and problems, tracking, measuring, and reporting issues in a timely manner.
- Troubleshooting and Resolution: Identify and resolve technical issues related to network connectivity, productivity software, remote access, voice infrastructure, messaging, and other related areas.
- Experience: Minimum 10 years of experience in desktop support roles, with at least 5 years in investment banking or dealing room environments.
- Skills: Strong analytical and troubleshooting skills, excellent knowledge of Microsoft Windows desktop environment, and good communication skills to work effectively in a fast-paced and demanding environment.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
A competitive salary range of SGD $120,000 - $180,000 per annum, depending on experience, plus additional benefits and perks.
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