Desktop Support Specialist
19 hours ago
About the Role:
We are seeking a highly skilled Desktop Support Specialist to join our team at Recruit Express Pte Ltd. As a key member of our IT infrastructure team, you will be responsible for providing top-notch technical support and maintenance services to our clients.
Key Responsibilities:
- Incident Management: You will be responsible for logging all incidents into our Incident Management System and handling them within the Service Level Agreement (SLA). This includes escalating issues to the relevant teams or vendors as needed.
- Asset Management: You will ensure that all new IT assets are properly tagged and recorded in our asset database. This includes performing regular checks to ensure accuracy and reporting any discrepancies to your supervisor.
- Desktop Software / Patch Management: You will assist in testing and rolling out software patches to all desktops. This includes providing daily/weekly/monthly updates on progress to your supervisor.
- Job Request: You will understand user requirements, provide recommendations and solutions within SLA, and provide immediate updates on assigned requests. You will also provide on-site VIP support to key stakeholders.
Requirements:
- A minimum of 1 year of experience in IT/Desktop Support is preferred.
- Flexibility to work 12-hour shifts.
Salary: $35,000 - $45,000 per annum, depending on experience.
Benefits: Our company offers a competitive salary package, comprehensive benefits, and opportunities for growth and development.
About Us: Recruit Express Pte Ltd is a leading recruitment agency with a strong reputation for delivering exceptional service to our clients and candidates. We pride ourselves on our commitment to excellence and our passion for helping people achieve their career goals.
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