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Technical Support Specialist

2 months ago

Singapore MyCareersFuture Full time
Job Description

**Role Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at MyCareersFuture. As an Application Support Analyst, you will be responsible for providing technical and business support for users of Applications.

Key Responsibilities

  • Provide technical support and troubleshooting for applications and systems.
  • Collaborate with internal technology groups and vendors to resolve issues and improve system performance.
  • Develop and maintain technical support documentation and knowledge base.
  • Participate in disaster recovery testing and application releases.
  • Analyze applications to identify risks, vulnerabilities, and security issues.
  • Make evaluative judgments based on analysis of factual information and resolve problems by identifying and selecting solutions.
  • Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impact the business by ensuring the quality of work provided by self and others.
  • Exchange ideas and information with team members and stakeholders.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Requirements

  • 3+ years of experience in technical support or a related field.
  • Basic knowledge or interest in applications support procedures, concepts, and other technical areas.
  • Participation in process improvements and standardization of procedures and practices.
  • Basic business knowledge and understanding of financial markets and products.
  • Knowledge or experience of problem management tools.
  • Understanding of how own sub-function integrates within the function and commercial awareness.
  • Evaluates complex situations using multiple sources of information.
  • Developed communication and diplomacy skills to persuade and influence.
  • Good customer service, communication, and interpersonal skills.
  • Good knowledge of the business and its technology strategy.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Knowledge of issue tracking and reporting using tools.
  • Good all-round team member.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Ability to communicate appropriately to relevant stakeholders.

Education

  • Bachelors/University degree or equivalent experience.

Skills

  • Good interpersonal and communication skills, great teammate.
  • UNIX (Linux) environment.
  • Databases - Oracle.
  • Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage.