IT Helpdesk Team Lead

Job Description The primary objective of this role is to provide exceptional technical support and leadership to the helpdesk team. As a senior IT professional, you will be responsible for supervising a team of helpdesk agents, allocating and prioritizing support tickets, and providing coaching and mentoring to ensure high-quality service delivery. Key...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...

Manage a Servicedesk team of 1st line Offshore Helpdesk team and 2x Onsite engineers for daily incident/request cases from customer end users - Liaise with different Back end Infra, Network and Application team for incident/problem resolution - Review to ensure cases are handled by Servicedesk team according to SLA defined - Consolidate and generate report...

Job Title: Helpdesk Team LeaderAbout this role:This is an exciting opportunity to take on a leadership position in our helpdesk team. As a Helpdesk Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed efficiently and effectively.About your role:You will oversee a team of Level 1 and...

Engineering and Technology - Corporate IT, Singapore - Experienced (Team Lead) - Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational...

24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Location at HPTC commonwealth - Shift allowance of $150 monthly - O levels and above 1 - Customer Experience Management 2 - Customer Service Management - 24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am...

Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

Our client is a growing investment management firm in Asia, seeking a Senior IT Helpdesk based in their Singapore office. Responsibilities of IT Helpdesk: Provide on-site and technical support to end users in Singapore and global offices. Serve as the SME for all IT functions, covering end-to-end IT support. Manage software, hardware, IT policies, risk...

Roles & ResponsibilitiesScope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. • Must...