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1 week ago
An exciting opportunity has arrived to work with our team as a Reservation Specialist. As part of our boutique hotel group in Singapore, you will have the chance to work with multiple hotels across the city.
- - Maxwell Reserve;
- - Duxton Reserve;
- - The Vagabond Club;
- - The Serangoon Club.
Garcha Group Benefits
- - As an associate, you and your family are eligible for discounts on food and beverage at 7,000+ hotels worldwide;
- - Access to personalized learning experiences through Global Learning + Development;
- - A 2-night staycation package including meals and beverages at any of our four hotels in Singapore;
- - 20% off food and beverage bills at all Garcha Group restaurants and bars.
We are seeking a highly skilled and experienced Reservations Coordinator to join our team. The successful candidate will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail;
- Ensure timely response to all correspondence;
- Determine guest reservation needs and select appropriate room types;
- Verify room availability and rates;
- Explain guarantee, special rate, and cancellation policies to callers;
- Accommodate and document special requests;
- Provide information on property facilities and services;
- Maximize revenue using sales techniques;
- Input and access data in the reservation system;
- Evaluate and implement special room reservation types;
- Follow escalation procedures for addressing guest concerns;
To succeed in this role, you will need:
- At least 1 year experience in a similar role;
- Fluent English (written and spoken);
- Excellent telephone and email etiquette.
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