Guest Experience Expert, Service Express

6 days ago


Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25020459
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


  • Guest Services Agent

    23 hours ago


    Singapore Holiday Inn Express Full time

    **About Us** Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will...


  • Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25039239 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....


  • Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25020463 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...


  • Singapore RB CORP PTE. LTD. Full time

    At RB CORP PTE. LTD., we are committed to delivering exceptional guest experiences. As a Guest Experience Expert, you will play a vital role in creating memorable moments for our discerning guests.Your primary responsibility will be to provide world-class service as a Door Ambassador, ensuring that every guest interaction is positive and memorable.You will...


  • Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a **Guest Services Agent for Service Express **, you will be tasked to: - Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate...


  • Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**24211445 **Job Category**Rooms & Guest Services Operations **Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **JOB SUMMARY** A key position which is instrumental in delivering...


  • Singapore Holiday Inn Express Full time

    **About Us** Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will...


  • Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25039210 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...


  • Singapore S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED Full time

    About S. F. EXPRESSWe are a dynamic logistics company looking for talented individuals to join our team.Job SummaryThe Senior Product Manager will be responsible for developing and implementing innovative products that meet the needs of our customers.Main Duties and ResponsibilitiesFormulate product development plans and iteration roadmaps based on market...


  • Singapore SMRT Corporation Ltd Full time

    Service Ambassador, Sentosa Express **Job Purpose** - The Service Ambassador supports the day-to-day operations of the station, which includes preparing the station for revenue service, providing excellent customer service to visitors. He/She monitors commuter flow and manages crowds during peak hours and/or during service...

  • Senior Duty Manager

    7 days ago


    Singapore Holiday Inn Express Full time

    About us Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience...


  • Singapore Holiday Inn Express Full time

    **About Us** Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will...

  • Duty Manager

    7 days ago


    Singapore Holiday Inn Express Full time

    About us Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience...


  • Singapore Holiday Inn Express Full time

    **What’s the job?** Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...

  • Service Captain

    7 days ago


    Singapore SMRT Corporation Ltd Full time

    Service Captain - Sentosa Express **Job Purpose** - Service Captains play an important role in operating the Sentosa Express, ensuring a safe, reliable, and efficient commute for island visitors. This includes checking and preparing the train for service, ensuring procedures are strictly adhered to. **Responsibilities** - Adhere strictly to the duty...

  • Holiday Inn Express

    23 hours ago


    Singapore Holiday Inn Express Full time

    **What’s the job** The Duty Manager play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Services Agent’s execution of the consistent Holiday Inn Express guest experience. **Your day-to-day** - Participate in the preparation of...


  • Singapore HANBAOBAO PTE. LTD. Full time

    You Make It Great! Great Service, Great Hospitality. At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here! As a Guest Experience...

  • Guest Services Officer

    23 hours ago


    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Engineering Manager

    7 days ago


    Singapore Holiday Inn Express Full time

    About us Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience...


  • Singapore Marriott International, Inc Full time

    **Job Number** 23116501 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...