Customer Relationship Manager for Enterprise Services

1 month ago


Singapore China Mobile International Limited Full time

**Job Summary**

We are seeking an experienced Customer Relationship Manager to join our team in Singapore. In this role, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing exceptional customer service and support.

About Us

China Mobile International Limited is a leading global telecommunications company, committed to providing innovative solutions and services to our customers. As a Customer Relationship Manager, you will play a key role in helping us achieve our goals and build long-lasting relationships with our customers.

Key Responsibilities

As a Customer Relationship Manager, your primary responsibilities will include:

  • Partnering with Account Managers to support, retain, and grow our high-value customers
  • Building strong customer relationships and identifying new opportunities from existing customers
  • Serving as the single point of escalation for all aspects of lifecycle support that have not been successfully resolved through normal support processes
  • Assisting customers with proper routing for post-sales support and tracking requests through to completion
  • Monitoring and assisting in the implementation of Enterprise Service contracts for multiple large enterprise customers
  • Generating and delivering standardized reports to track metrics and performance results
  • Analyzing customer complaints and making recommendations for improvement of delivery/post-sales procedures and services

Requirements

To be successful in this role, you will need:

  • A Diploma in Engineering, Information Technology, Customer Service or equivalent
  • Experience in customer service or customer-facing roles
  • Preferably experience working in Telecommunications or IT Industry
  • Excellent analytical and communication skills
  • Ability to discuss options with customers around needs and timeframes, and follow up timely
  • Proficiency in Microsoft products (Excel, Word, Outlook, and MS Projects)
  • Ability to liaise with Mandarin-speaking associates and customers

What We Offer

We offer a competitive salary package, including:

  • Estimated Salary: SGD 60,000 - SGD 80,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading global telecommunications company

About the Location

The role is based in Singapore, a vibrant and cosmopolitan city-state with a rich cultural heritage. You will have the opportunity to live and work in a diverse and exciting location, with access to world-class amenities and attractions.



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