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Call Centre Team Member

1 week ago

Singapore Inchcape Singapore Full time

We are looking for a highly organized and detail-oriented Call Centre Team Member to join our team at Inchcape Singapore. In this role, you will be responsible for managing and maintaining accurate data in our databases and information systems.

Main Responsibilities
  1. Data Management: Input, update, and verify data in databases or information systems to ensure accuracy and integrity.
  2. Call List Management: Manage VIP and selected call lists, including regular updates and relevant status updates in CRM and Dealer Management System.
  3. Outbound Call Preparation: Assist in preparation of outbound call lists for call agents' use.
  4. Database Documentation: Maintain and update database documentation, including data standards, procedures, and definitions for data elements and tables.
  5. Customer Interaction: Answer or make calls to customers to learn about and address their needs, complaints, or issues with products and services.
  6. Service Ticket Management: Raise and follow up on service tickets for system issues or enhancements and user access/permissions.
  7. Technical Support: Follow up on technical case tickets raised to support process owners managing projects.
  8. Financial Transactions: Prepare invoices and receive orders in SAP Concur and Coupa systems.
  9. Reporting: Tabulate sales incentives and consolidate sales performance reports.
  10. Ad-Hoc Tasks: Assist with ad-hoc initiatives/tasks as required.