Hotel Guest Service Ambassador

7 days ago

Singapore beBeeLuxury Full time $3,500 - $5,500
Job Title

Luxury Hotel Guest Experience Specialist

Job Description:

The primary objective of this role is to create memorable experiences for guests and ensure their satisfaction throughout their stay at the hotel. This involves serving on the Front Office team at the Executive Floor, providing food and beverage services to Executive Floor guests and VIPs during operational hours.

Key Responsibilities:

  • Deliver exceptional levels of guest service by ensuring that every interaction with a guest is positive and memorable.
  • Act as the main point of contact for Executive Lounge and VIP guests, responding promptly to their needs and resolving any issues that may arise.
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers to provide accurate information to guests.
  • Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis to stay informed about hotel operations and guest requirements.
  • Provide food and beverage services to Executive Floor guests and assist with daily check-in and check-out procedures.
  • Manage the queue at the front desk and assist with arrivals and departures when required.
  • Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
  • Ensure that F&B setups during various offerings are maintained and coordinated to agreed standards with Chef.
  • Welcome Executive Floor Guests on arrival and assist them during their stay.
  • Efficiently answer enquiries and handle complaints in a professional and courteous manner.
  • Maintain required level of inventory on F&B items and Guest amenities.
  • Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity.
  • Project a professional image and manner with an emphasis on hospitality and Guest service.
  • Actively participate in training where required and attend formal training sessions and on-the-job trainings to ensure standards and develop skills and abilities.

Requirements:

  • A minimum of 2 years of previous experience in the luxury hotel, leisure, or retail sector or has Front Office experience.
  • Familiarity with luxury food & beverage sequence of service.
  • Calm, efficient, resourceful, and organized.
  • Excellent personal presentation and communication skills.
  • A passion for delivering exceptional levels of Guest service.
  • Ability to listen and respond to demanding Guest needs.
  • Multi-lingual.
  • Accountable and resilient.
  • Ability to work under pressure.
  • Flexibility to respond to a range of different work situations.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

Why Choose Us?

We are committed to delivering exceptional guest experiences and providing our team members with the skills and resources they need to succeed. If you are passionate about delivering exceptional levels of guest service and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.

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