E-commerce and Customer Service Specialist
4 weeks ago
We are seeking a highly skilled E-commerce and Customer Service professional to join our team at LIFE IDEAS PTE. LTD. The ideal candidate will have excellent communication and presentation skills, be able to multitask, and have a strong customer orientation. The role involves managing E-commerce online platforms, attending to customer inquiries, and handling customer complaints. In addition, the candidate will be responsible for creating product content, working closely with different teams, and handling on-screen and backend livestreams. The working hours are 5 days a week, from 9am to 5pm.
Key Responsibilities
- Promote and manage E-commerce online platforms to drive sales and customer engagement
- Provide exceptional customer service, responding to inquiries and resolving complaints in a timely manner
- Create high-quality product content, including product descriptions and images, that meet the company's standards
- Collaborate with the product management, graphics, and sales teams to develop and implement effective content strategies
- Develop and maintain knowledge of E-commerce trends, best practices, and industry developments
- Contribute to the development and implementation of customer service standards and procedures
Requirements and Skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to appear on screen
Why Join Our Team?
At LIFE IDEAS PTE. LTD., we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our customers with exceptional service and products that meet their needs. If you are a motivated and customer-focused individual who is passionate about E-commerce and customer service, we encourage you to apply for this exciting opportunity.
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