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Software Renewal Specialist

3 weeks ago


Singapore beBeeRenewal Full time $80,000 - $120,000
Job Overview:

The Software Renewal Specialist plays a pivotal role in driving revenue growth and customer satisfaction through proactive software maintenance and subscription renewals. This position involves collaborating closely with internal teams, channel partners, and customers to identify opportunities for renewal, mitigate risk, and drive retention.

Key Responsibilities:
  • Manage a regional territory and support both direct customers and partner-led accounts.
  • Contribute to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisions.
  • Negotiate effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.
  • Work cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomes.
  • Lead account planning sessions for mid and large accounts with internal teams and ecosystem partners.
  • Own the full software subscription renewal cycle – from proactive follow-up and quoting to execution – ensuring target achievement while identifying upsell opportunities.
  • Understand how the role contributes to company metrics, reporting, and business goals.
  • Engage directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewal.
  • Maintain high data integrity while managing a large volume of transactions.
  • Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements.
Requirements:
  • Ideal candidate has 6+ years of renewals experience in Enterprise Software space for the ASEAN region.
  • Experience managing renewals in a SaaS environment.
  • Prior experience of managing volume and working with in-country channel partners for ASEAN countries.
  • Discipline in managing time and monitoring results.
  • Proven track record of success in inside sales.
  • Knowledge of CRM software (preferably Salesforce).
  • Ability to multi-task and prioritize while achieving sales quota.
  • Works well in a matrix organization.
  • High Energy, Self-Motivated and persistent.
  • Creative problem-solving, strong interpersonal skills and willingness to take the initiative.
  • Excellent written and phone communications skills while leveraging IT and communication tools.
About the Role:

This is an exceptional opportunity to join our team as a Software Renewal Specialist. The ideal candidate will possess a deep understanding of the Enterprise Software space and have a proven track record of success in renewals management.