Renewal Specialist

2 weeks ago

Singapore DOCUSIGN INTERNATIONAL (ASIA-PACIFIC) PRIVATE LIMITED Full time

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing DocuSign customers, managing accounts across the Asia market to maintain their satisfaction and renewal of their next contract.

The incumbent is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is an individual contributor reporting to the Senior Manager, Renewal ASIA and is designated Flex.

**Responsibilities**
- Retain and grow customer accounts with incremental commitment
- Develop and leverage relationships to improve customer retention
- Manage renewal process and negotiate multi-variable contracts
- Develop strategy to ensure assigned accounts are renewed on a timely manner
- Monitor outstanding renewals and develop a robust follow-up system
- Liaise with internal teams to ensure smooth processing of quotes and renewals
- Communicate risk to management and lead resolution strategies
- Deliver business reviews for customers on low adoption with a 1:1 engagement
- Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
- Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
- Provide accurate and timely forecasts on a periodic basis

**What you bring**:
**Basic**
- 3+ years of experience in B2B Account Management or Sales - Focused on customer renewals for run rate business

**Preferred**
- Experience in a sales capacity within the technology or software industry preferred
- Proven track record of success in managing a high-volume portfolio of accounts and over-achievement of quota in prior role
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Strong process management, financial acumen, and contractual engineering skills
- Ability to manage projects on renewal cycle with necessary resources
- Excellent communication and presentation skills

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation

  • Renewal Specialist

    7 days ago

    Singapore Nicoll Curtin Group Full time

    Location: Singapore - Salary: NA - Job Type:Consulting Posted about 12 hours ago - **Sector**: Software Development - **Contact**: Joshua Palsamy - **Job Ref**: 46339 **Renewals Specialist**: Nicoll Curtin Singapore, Singapore (Hybrid) SaveApply - The hiring company is a Global American Software Giant which is a powerhouse in the digital media and software...

  • Specialist, Renewal Sales

    2 days ago

    Singapore Webhelp Enterprise Full time

    Join to apply for the Specialist, Renewal Sales role at Webhelp Enterprise 2 weeks ago Be among the first 25 applicants Join to apply for the Specialist, Renewal Sales role at Webhelp Enterprise Job Description We are looking for a Specialist, Renewal Sales (GCR) to join our team in Singapore. Apply Now Job Title Specialist, Renewal Sales Job...

  • Renewal Specialist

    5 days ago

    Singapore NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Renewals Specialist

    1 week ago

    Singapore DocuSign Full time

    **Renewals Specialist** Sales & Business Development | Singapore **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...

  • Renewals Specialist

    2 weeks ago

    Singapore Synacor Inc Full time

    **About the Role** Zimbra, a Synacor product, is a secure, interoperable collaboration platform that seeks to connect the dots in the enterprise - Connected People, Connected Systems and Connected Tools in order to adapt to the new ways of work. Zimbra has an extensive network of partners that are integral to the success and growth of the business. The...

  • Renewal Specialist

    2 weeks ago

    Singapore DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewals Specialist

    2 weeks ago

    Singapore Software AG Full time

    Be you, join us. We are currently seeking a Renewals Sales Specialist to identify, negotiate, and close SaaS and Subscription renewals of medium complexity and be responsible for upsell and cross-sell of Software AG products as part of the renewal process, in coordination with Software AG's Sales and Customer Success Management teams.- Manage a sales...

  • Leader, Dna Renewal Specialist

    5 days ago

    Singapore Cisco Systems Full time

    Cisco is looking for a DNA Renewals Specialist Leader to join our DNA Renewals Sales team. The team forms part of the Customer Success Sales organization which is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth. What You’ll Do A Renewals...

  • Specialist, Renewal Sales

    4 weeks ago

    Singapore Webhelp Enterprise Full time

    Join to apply for the Specialist, Renewal Sales role at Webhelp Enterprise 2 weeks ago Be among the first 25 applicants Join to apply for the Specialist, Renewal Sales role at Webhelp Enterprise Job DescriptionWe are looking for a Specialist, Renewal Sales (GCR) to join our team in Singapore. Apply NowJob TitleSpecialist, Renewal SalesJob DescriptionWe...

  • Renewals Specialist

    5 days ago

    Singapore OneSpan Full time

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...