Renewal Specialist

3 days ago

Singapore DOCUSIGN INTERNATIONAL (ASIA-PACIFIC) PRIVATE LIMITED Full time

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing DocuSign customers, managing accounts across the Asia market to maintain their satisfaction and renewal of their next contract.

The incumbent is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is an individual contributor reporting to the Senior Manager, Renewal ASIA and is designated Flex.

**Responsibilities**
- Retain and grow customer accounts with incremental commitment
- Develop and leverage relationships to improve customer retention
- Manage renewal process and negotiate multi-variable contracts
- Develop strategy to ensure assigned accounts are renewed on a timely manner
- Monitor outstanding renewals and develop a robust follow-up system
- Liaise with internal teams to ensure smooth processing of quotes and renewals
- Communicate risk to management and lead resolution strategies
- Deliver business reviews for customers on low adoption with a 1:1 engagement
- Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
- Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
- Provide accurate and timely forecasts on a periodic basis

**What you bring**:
**Basic**
- 3+ years of experience in B2B Account Management or Sales - Focused on customer renewals for run rate business

**Preferred**
- Experience in a sales capacity within the technology or software industry preferred
- Proven track record of success in managing a high-volume portfolio of accounts and over-achievement of quota in prior role
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Strong process management, financial acumen, and contractual engineering skills
- Ability to manage projects on renewal cycle with necessary resources
- Excellent communication and presentation skills

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation

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