Senior Renewal Specialist

2 weeks ago

Singapore Synacor Inc Full time

**Senior Renewal Specialist**

**About the Role**

The Senior Renewal Specialist is responsible for managing the renewal of support services or license subscriptions for both existing and churned customers, involves maintaining relationships with clients, ensuring timely renewals, addressing customer inquiries, and identifying opportunities to upsell or cross-sell additional products. Also works closely with the regional team including sales, marketing, channel and support teams to ensure customer satisfaction and retention.

**Responsibilities**
- Proactively identify and manage the renewal process for support and services contracts and/or license subscriptions assigned to your territory.
- Manage the renewal process for existing customers - involves sending renewal notifications, providing quotes to the customers or partners, and adjusting support service contracts or license subscriptions as needed.
- Collaborate closely with customers and local partners to ensure timely renewal of support service contracts and license subscriptions, aiming to optimize revenue retention and minimize churn.
- Collaborate with distributors and partners to develop strategies for early renewal campaigns and ensure timely customer license renewals through the channel, contributing to the execution of regional sales plans.
- Maintain and update accurate records including contacts, customer interactions and renewal activities in the CRM system to ensure accurate reporting of renewal, renewal rates, retention metrics, and revenue forecasts.
- Identify upselling or cross-selling during the renewal process.
- Track renewal metrics, report on progress towards achieving assigned renewal targets, and contribute to the development of accurate sales forecasts
- Develop and maintain strong relationships with both channel partners, distributors and existing customers to understand their needs and facilitate timely renewals.
- Work with internal sales, support teams and local partners to address customer concerns that may affect renewal decisions.
- Monitor upcoming renewals and proactively reach out to customers to secure timely renewals. Ensure that a robust pipeline is maintained.
- Maintain a comprehensive understanding of the licensing programs, pricing structures, and renewal policies. Stay updated on product features, and internal communication to effectively communicate value propositions to customers.

**Qualifications and Skills**
- Minimum of 3-5 years of experience with Bachelor's degree in Business Administration, Marketing, or related field, preferably within the software industry.
- Proven track record of exceeding sales targets and quotas.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders across different cultures.
- Strong presentation and negotiation skills.
- Experience with opportunity management, and sales cycle processes.
- Proficiency in using CRM tools like Salesforce.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent time management and organizational skills.
- Fluency in English and strong communication skills required; additional languages relevant to EMEA or LATAM is a plus.

  • Renewal Specialist

    5 days ago

    Singapore DOCUSIGN INTERNATIONAL (ASIA-PACIFIC) PRIVATE LIMITED Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewal Specialist

    1 day ago

    Singapore Nicoll Curtin Group Full time

    Location: Singapore - Salary: NA - Job Type:Consulting Posted about 12 hours ago - **Sector**: Software Development - **Contact**: Joshua Palsamy - **Job Ref**: 46339 **Renewals Specialist**: Nicoll Curtin Singapore, Singapore (Hybrid) SaveApply - The hiring company is a Global American Software Giant which is a powerhouse in the digital media and software...

  • Senior Manager Renewals, APJ

    2 weeks ago

    Singapore Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence companyCompany Overview: At Recorded Future, we help organizations secure their operations with real-time threat intelligence powered by the world's largest commercial collection...

  • Senior Manager Renewals, APJ

    7 days ago

    Singapore Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!Company Overview: At Recorded Future, we help organizations secure their operations with real-time threat intelligence powered by the world’s largest commercial collection...

  • Senior Renewals

    2 weeks ago

    Singapore CloudFlare Full time

    Overview Senior Renewals & BDR Operations & Strategy Manager (12-month contract). Hybrid About Us Cloudflare helps build a better Internet by protecting and accelerating any Internet application without hardware, software installation, or code changes. We value curiosity, empathy, and a commitment to growth, and we strive for a diverse and inclusive team....

  • Renewals Specialist

    3 days ago

    Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Renewals Specialist

    5 days ago

    Singapore Software AG Full time

    Be you, join us. We are currently seeking a Renewals Sales Specialist to identify, negotiate, and close SaaS and Subscription renewals of medium complexity and be responsible for upsell and cross-sell of Software AG products as part of the renewal process, in coordination with Software AG's Sales and Customer Success Management teams.- Manage a sales...

  • Renewals Specialist

    2 weeks ago

    Singapore Dynatrace Full time

    A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers. - Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization - Working closely with...

  • APAC Renewals Specialist

    2 weeks ago

    Singapore Stripe Full time

    Join to apply for the APAC Renewals Specialist (Mandarin Speaking)role at Stripe About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is...

  • Senior Renewable Energy Consultant

    2 weeks ago

    Singapore beBeeSolutions Full time $80,000 - $120,000

    Renewable Energy Solutions SpecialistThis is an exciting opportunity to join our organization as a Renewable Energy Solutions Specialist.The successful candidate will be responsible for providing pre-sales technical support for renewable energy solutions, including needs analysis, solution design, cost-benefit evaluation, and technical communication. You...