Renewal Account Executive Iii

6 days ago


Singapore Rocket Software Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description Summary:
The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Essential Duties and Responsibilities:
Build long term relationships with key customers (region/revenue size dependent) (50%)
- Proactive and regular customer outreach
- Profile and document customer intel

Minimize cancellations/ Maximize renewal revenue (25%)
- Manage price increases in renewal opportunity process
- Educate the value of support
- Negotiate renewals

Liaise with Rocket teams (10%)
- Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts

Cross/Upsell (15%)
- Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives
- Handle complex escalations
- Monitor renewal metrics for success
- Renewal forecasting and pipeline reporting

Required Qualifications:

- 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships
- Strong written and verbal communication skills
- Ability to influence and negotiate
- High Energy and passion towards solving customer needs
- Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or
- Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.
- Ability to be set and achieve goals with mínimal management support/coaching.

Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

This position is eligible for commissions in accordance with the terms of the company’s plan

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

LI-Remote
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_



  • Singapore IMPACT CAPITAL ASSET MANAGEMENT PTE. LTD. Full time

    Impact Capital Asset Management is a Impact / ESG focussed fund based out of Singapore holding a CMS license. Focussed on opportunities in (i) Renewable energy (ii) Controlled Environment Agriculture / Agri tech (iii) Other opportunities in the climate change space (i) Maintain bank accounts and execute daily accounting and finance requirements. (ii)...


  • Singapore Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ The Role Your day-to-day- Driving the qualification, quoting, and Salesforce processes with Accounts Managers and Regional Directors to bring renewals to a close- Forecast daily, monthly, quarterly...


  • Singapore ING Group Full time

    Financial Accounting Controller III - Oversight of the month end ledger closing process, including the review of one-off journal entries and adjustments - Review of HO reporting schedules, ensuring proper reporting in accordance with ING Group's policies and procedures, accounting and regulatory frameworks, for timely submission of schedules to HO - Ensure...

  • Renewals Executive

    1 week ago


    Singapore Autodesk Full time

    Job Requisition ID # - 23WD69818 The Renewals Executive is responsible for driving, forecasting, and ensuring the closure of renewals in Mid Market Accounts. The role is also responsible for identification and creation of expansion opportunities. This role works primarily through direct customer engagement in collaboration with Midmarket Account Managers...


  • Singapore Executive Integrity Full time $104,000 - $130,878 per year

    Position: Sales & Account Manager - Maritime SaaSLocation: SingaporeWho are we recruiting for?We are recruiting on behalf of a solutions driven, consultative, and innovative maritime technology company that is revolutionising digital solutions for vessel owners and charterers. Their platform delivers improved efficiency, transparency, and competitive...

  • Renewal Specialist

    2 days ago


    Singapore Nicoll Curtin Group Full time

    Location: Singapore - Salary: NA - Job Type:Consulting Posted about 12 hours ago - **Sector**: Software Development - **Contact**: Joshua Palsamy - **Job Ref**: 46339 **Renewals Specialist**: Nicoll Curtin Singapore, Singapore (Hybrid) SaveApply - The hiring company is a Global American Software Giant which is a powerhouse in the digital media and software...


  • Singapore ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Singapore Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...


  • Singapore HashiCorp Full time

    **About HashiCorp**: At HashiCorp, we're building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud. Founded in 2012 and headquartered in San Francisco, 85 percent of our...


  • Singapore Adecco Full time

    Join to apply for the Accountant (Renewable Energy Industry)role at Adecco Join to apply for the Accountant (Renewable Energy Industry)role at Adecco This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range New role Central Business expansion The Opportunity...