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Desktop Support Specialist

2 months ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Job Description

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical support and services to our clients.

Key Responsibilities
  • Perform troubleshooting and issue resolution for client platform-related problems.
  • Manage service request queues and tickets related to client platforms.
  • Implement and upgrade client platform patches and tools.
  • Provide technical advice and support to customers and project teams.
  • Monitor and maintain system configurations and provide regular service reports.
  • Establish and maintain standard codes of conduct and best practices.
Requirements
  • Windows 10/11 expertise.
  • Strong technical documentation and troubleshooting skills.
  • Experience with Azure, hardware, and ticketing systems.
  • Knowledge of Active Directory, VMware, and VIP.
  • Ability to work in a fast-paced environment and meet service level requirements.
Working Hours

Office hours: 8:30 AM to 5:30 PM.

Shift work: No.