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Customer Experience Director

3 weeks ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000
Job Opportunity

We are seeking a highly skilled Customer Experience Director who will be responsible for providing exceptional customer service and driving business growth through strategic planning and execution.

Key Responsibilities:
• Develop and implement customer-centric strategies to enhance the customer experience and drive organic growth through efficient operations and process improvements.
• Take ownership of customer issues, follow problems through to resolution, and ensure timely communication with customers.
• Set clear missions and deploy strategies focused on achieving those goals, driving efficiency, and profitability in the department.

Requirements and Skills:
• Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager with strong leadership skills and ability to think strategically.
• Excellent knowledge of management methods and techniques, with proficiency in English and working knowledge of customer service software, databases, and tools.
• Strong client-facing and communication skills, with advanced troubleshooting and multi-tasking skills, and a customer service orientation.
• A BS degree in Business Administration or related field.