Customer Experience Director

6 days ago

Singapore beBeeDirector Full time $90,000 - $120,000

Job Title: Customer Experience Director

Overview

This role is pivotal in ensuring the readiness and operational integrity of the Customer Test Environment. You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for migration projects.

Responsibilities
  • Lead and coordinate customer test planning activities, including defining test timelines and priorities in collaboration with internal and external stakeholders.
  • Manage the customer testing lifecycle, including issue logging, reporting, and escalation processes.
  • Ensure the test environment is fully operational and aligned with project requirements.
  • Maintain active communication with IT teams to monitor and confirm the code level and configuration of the testing environment.
  • Manage the issue log, including issue tracking, reporting, and escalation to ensure timely resolution.
  • Act as the primary point of contact for clients during the testing phase, ensuring a high-quality and consistent customer experience.
  • Provide regular updates to project stakeholders on testing progress, risks, and mitigation plans.
  • Proactively identify testing issues and contribute to continuous improvement of the test environment.
  • Maintain comprehensive documentation of test plans, test cases, and test results.
  • Provide regular updates and reports to project stakeholders and senior management.
Requirements
  • Bachelor's degree in Finance, Business, Information Technology, or a related field.
  • Minimum 5 years of experience in financial services, preferably in fund operations or client onboarding/testing roles.
  • Strong understanding of post-trade processes and operational workflows in the funds industry.
  • Solid knowledge of cash and securities settlement processes.
  • Familiarity with SWIFT messaging standards and connectivity.
  • Proven experience in managing client testing activities and coordinating with cross-functional teams.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office Suite and familiarity with project management tools.
  • Experience with project management methodologies.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Fluency in English; additional languages are a plus.
What We Offer

A dynamic and challenging work environment that fosters growth and development.

How to Apply

We encourage you to submit your application if you meet the requirements and have relevant experience.

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