
Customer Experience Director
1 day ago
We are seeking a seasoned professional to join our Client Experience team as a Director. The successful candidate will play a pivotal role in shaping initiatives that enhance client satisfaction, strengthen relationships, and ensure a seamless experience across touchpoints.
Key Responsibilities:
• Develop and implement a culture of treating clients fairly and conducting sustainable business practices within the country WRB business.
• Lead risk review sessions and review performance of risk review results with relevant stakeholders.
• Ensure compliance with changes in Group Policy & Standards, local laws & regulations relating to complaint management and TCF Principles.
Requirements:
• 4+ years of experience in banking processes with familiarity in banking processes.
• Excellent Excel skills including use of formulas, conducting trend analysis, and presenting data for C-suite level.
• Experience in market research and insights, and speaking to clients.
Benefits:
This role offers the opportunity to work with a dynamic team, driving improvement actions and projects with stakeholders based on complaints and feedback. The ideal candidate will be passionate about improving client journey through data-driven insights and continuous improvement.
About This Role:
This is not a siloed research role. You will be at the heart of listening to clients, analyzing their needs, and directly shaping improvements. Perfect for someone who thrives on variety, loves problem-solving, and is passionate about delivering service excellence.
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