
Director of Customer Experience
6 days ago
Job Title: Executive Director of Service Delivery
Job DescriptionWe are seeking an experienced Operations Manager to lead our day-to-day activities and guarantee exceptional customer service. As a key team member, you will support staff development, training, and scheduling, while monitoring costs, inventory management, and vendor relationships.
Main Responsibilities- Leading daily operations and ensuring high-quality service
- SUPPORTING STAFF GROWTH AND DEVELOPMENT
- Monitoring costs, inventory levels, and vendor partnerships
- Managing guest feedback and resolving service issues
- Assisting in report generation, promotions, and business expansion projects
- Degree or diploma in Hospitality, Business, or related field
- 1-3 years experience in F&B/hospitality (fresh graduates welcome)
- Strong communication, organizational, and problem-solving skills
- Proficiency in MS Office/POS systems
- Flexibility to work varied shifts, weekends, and holidays
- CUSTOMER-FOCUSED, ADAPTABLE, AND TEAM-ORIENTED INDIVIDUAL
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