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Investigation Specialist for Institutional Banking Group
2 weeks ago
In Group Operations, we strive to deliver exceptional service to our business partners by investigating and resolving customer remittances queries in accordance with established service level agreements and strict guidelines. We collaborate with various units and agent banks/correspondent banks in a professional and timely manner. Key responsibilities include timely reporting and escalation of risk events/incidents, suspicious transactions and presidential complaints. Adherence to high service levels for turnaround time and industry/currency cut-off times is crucial. Proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines is essential. Day end reconciliations are performed with accuracy and detailed eyes to ensure all post processing instructions are processed before leaving the office.
