Current jobs related to Officer, Customer Service Analyst - Singapore - Citi

  • Customer Service Analyst

    1 month ago

    Singapore Citi Full time

    Job Title: Customer Service AnalystCiti is seeking a highly skilled Customer Service Analyst to join our team. As a Customer Service Analyst, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective customer service to clients via...

  • Customer Service Analyst

    2 weeks ago

    Singapore Citi Full time

    Customer Service Analyst Role at CitiCiti is seeking a skilled Customer Service Analyst to join our team in Singapore. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...

  • Customer Service Officer

    1 month ago

    Singapore Citi Full time

    Customer Service Analyst RoleCiti is seeking a skilled Customer Service Analyst to join our team in Singapore. As a key member of our Securities Services team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolutions to customer inquiries and issuesCollaborate...

  • customer service

    5 days ago

    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...

  • Customer Service

    5 days ago

    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...

  • Full-time Customer Service Officer

    5 days ago

    Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    Roles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...

  • Full-time Customer Service Officer

    5 days ago

    Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    Roles & ResponsibilitiesThe Job: Handling telephone calls, answering enquiries on the Club’s facilities and functions. Handling of the Club’s programmes applications and enquiries/facilities bookings. Cashiering duties. Membership services – collection of sub-fees Administrative duties E.g. safe-keeping and proper recording of issuance of keys and...

  • Customer Service Officer

    5 days ago

    Singapore HOST PTE. LTD. Full time

    Roles & ResponsibilitiesAs Customer Service Officer, you are the face of HoST to our customers. Your tact, sensitivity and professionalism strongly influence customer satisfaction and HoST’s prosperity. You partner with the sales team to generate sales, provide excellent customer service and smooth day-to-day operational support to your customer...

  • Customer Service officer

    5 days ago

    Singapore SEBASTIAN LIEW CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesThis position reports to the company's operation manager and interfaces with the clinic naturopaths and clients. The officer's role is to support good customer relations, ensure and adopt continuous improvement in service standards, ensure all operational processes run smoothly and cost-efficiently, manage inventory and orders, and...

  • Customer Service Officer

    5 days ago

    Singapore MIND BODY AND PASSION PTE. LTD. Full time

    Job SummaryAs a Customer Service Officer at Mind Body and Passion PTE. LTD., you will be the first point of contact for our clients, providing exceptional customer service and support. Key responsibilities include attending to incoming phone calls, emails, and walk-in clients with care and empathy, as well as managing office administrative tasks such as...

  • Customer Service Officer

    5 days ago

    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesOffice hoursLocation: Changi1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.2. Review customer existing home loan package and advice accordingly on the various option available3. To protect home loan portfolio by...

  • Customer Service Officer

    2 months ago

    Singapore JJ CONSULTING SERVICES Full time

    {"Job Title: Customer Service OfficerJob Summary: We are seeking a highly skilled Customer Service Officer to join our team at JJ Consulting Services. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and ensuring a positive passenger experience.Key Responsibilities:* Lead a team in managing...

  • Customer Service Officer

    7 months ago

    Singapore BEIJING 101 CORP. PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities· Responsible for handling front office reception and administration duties· Greet customers and answer all customers’ enquiries· Perform for scheduling appointment calendar and sending reminders appointments to customer· Generating and compiling of daily sales reports· Perform outlet stock-take and other...

  • Customer Service Officer

    2 months ago

    Singapore PVG SEA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTIONS Assist in administrative duties pertaining to student and course registration matters. Provide professional service and advice to achieve customer satisfaction. Assist customers with their queries and concerns with a service-oriented attitude. Actively promote the organisation’s programmes to prospective...

  • Custody Officer

    2 weeks ago

    Singapore Citi Full time

    Job SummaryAt Citi, we're committed to supporting your growth and development from the start. As a Custody Officer - Client Services Analyst, you'll have the opportunity to expand your skills and make a difference in our Securities Services team. We're looking for a high-caliber professional to join our team in Singapore, providing clients with resolutions...

  • Customer Service Officer

    5 days ago

    Singapore STRATEGIC MARKETING (S) PTE. LTD. Full time

    Roles & ResponsibilitiesKEY RESPONSIBILITIES Maintain customer satisfaction through face-to-face interactions, phone calls and emails Effectively manage a large volume of incoming calls and emails Effectively resolve customers’ problems through strong and clear interpersonal dialogue Skilfully and calmly manage difficult and angry customers Liaise...

  • Customer Service Officer

    5 days ago

    Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Handle all customer service-related matters at the counter Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks Promote loyalty program and related activities Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required Support...

  • Customer Service Officer

    5 days ago

    Singapore NATURELAND GROUP PTE. LTD. Full time

    Roles & Responsibilities Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering incoming phone calls from customers and make appointment for customers. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures;...

  • Customer Service Officer

    2 months ago

    Singapore BANK OF CHINA LIMITED Full time

    Roles & ResponsibilitiesResponsibilitiesWe are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player,...

  • Customer Service Officer

    5 days ago

    Singapore 21 MEDICAL AESTHETICS CLINIC PTE. LTD. Full time

    Roles & Responsibilities:At 21 MEDICAL AESTHETICS CLINIC PTE. LTD., we are seeking a Customer Service Officer to join our team. Key Responsibilities Include:Customer Service: Provide exceptional customer service to all clients, ensuring their needs are met and exceeded.Appointment Management: Manage customer appointments, including fixing, rescheduling, and...

Officer, Customer Service Analyst

2 months ago

Singapore Citi Full time
Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi's Securities Services (SS) supports our clients' business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We're currently looking for a high caliber professional to join our team as Officer, Customer Service Analyst - Hybrid (Internal Job Title: Customer Service Analyst 2 - C10 ) based in Singapore. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life.
In this role, you're expected to:

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you'd ideally have the following skills and exposure:
  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
  • Bachelor's degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei
------------------------------------------------------

Job Family Group:
Customer Service
------------------------------------------------------

Job Family:
Institutional Customer Service
------------------------------------------------------

Time Type:
Full time
------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting