Custody Officer

7 days ago


Singapore Citi Full time
Job Summary

At Citi, we're committed to supporting your growth and development from the start. As a Custody Officer - Client Services Analyst, you'll have the opportunity to expand your skills and make a difference in our Securities Services team. We're looking for a high-caliber professional to join our team in Singapore, providing clients with resolutions and support in coordination with the Customer Service team.

Key Responsibilities

Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analysis to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates

Requirements

0-2 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
Proven ability to work under limited supervision within a team environment
Bachelor's degree/University degree or equivalent experience

About Citi

Citi is an equal opportunity and affirmative action employer. We're committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds. If you're passionate about delivering exceptional customer service and making a real impact, we encourage you to apply for this role.

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