AVP, Regional Digital Services Support Manager

1 month ago


Singapore Citi Full time
Job Title: AVP, Regional Digital Services Support Manager About the Role: We are seeking a highly skilled and experienced AVP, Regional Digital Services Support Manager to join our team in Singapore. As a key member of our team, you will be responsible for providing level 2 live production technical support for CITI's Custody and Funds' Internet Banking Platform: CitiVelocity for Securities Services (CVSS) platform for Asia, via email and phone. Key Responsibilities: * Provide level 2 live production technical support for CITI's Custody and Funds' Internet Banking Platform: CitiVelocity for Securities Services (CVSS) platform for Asia, via email and phone. * Provide web training for external clients and internal teams for CVSS platform. This includes multiple applications involving reporting and transactional proprietary functions. * Provide client consultation services to clients and internal teams for report customizations and automation. * Manage integration projects by building host-to-host connectivity between the client's system and Citi's via common protocols like SFTP, FTP, etc. * Provide post-live integration support for completed integration projects for host-to-host system changes/maintenance/migration. Requirements: * Ability to communicate well in spoken and written Japanese and English, to conduct live training for clients by utilizing Zoom, or on-site client visits in SG. * Basic understanding of the trade custodian business model and end-to-end trade settlement process. (Preference) * Experience in a banking or financial institution with preference in custody or funds business (Preference) * Familiarity with basic SWIFT * Ability to navigate the various CVSS applications and provide solutions on usage, customization, and CVSS technical issues (Extensive training will be provided) * Ability to trouble-shoot technical issues with the platform and resolve tickets (Extensive training will be provided) * Ability to follow process models and prioritize client queries according to severity of issues encountered * Ability to escalate to appropriate technical parties when needed, and ensure consistent follow-up with development teams to ensure complete resolutions * Strong focus on client delivery, and ability to work well within a team to manage and provide initial response to queries received by the team before 6 pm daily. * Remain up to date with product knowledge around new functionality and releases on supported products * Expert level of proficiency in MS Windows, MS Office. * Bachelor's/University degree or equivalent experience About Citi: Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Accessibility at Citi: Citi invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. EEO is the Law: View the EEO is the Law poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting.

  • Singapore Citi Full time

    Unlock Your Potential with CitiCiti is a global bank that offers a wide range of financial services to individuals, businesses, and institutions. We are currently seeking a highly skilled and motivated individual to join our team as a Digital Services Support Manager - AVP.About the RoleThis is a challenging and rewarding role that requires a strong...


  • Singapore Citi Full time

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...


  • Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & Responsibilities Global banking client APAC coverage Broad exposureA global banking client is seeking a AVP, Japanese-speaking Client Services to join the team. In this role, you will be supporting client services responsibilities for the bank’s Digital Banking Services covering Securities Market. This includes providing e-training to clients...

  • Regional marketing

    4 days ago


    Singapore This Is An IT Support Group Full time

    At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position reports toRevenue Marketing...


  • Singapore OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions.As a global provider of digital transformation solutions, we are seeking a highly motivated and...


  • Singapore Eames Consulting Full time

    Are you an experienced IT Risk specialist with financial industry experience looking for your next challenge? If so, our client, an established global bank with a significant presence in the region, is looking for someone like you to join them as AVP/VP, IT Risk Specialist. As AVP/VP, IT Risk Specialist, you will be responsible for: Providing oversight for...


  • Singapore ROHDE & SCHWARZ REGIONAL HEADQUARTERS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTask: This intern supports the regional marketing team in digital marketing, social media, and marketing operations.Responsibilities: Digital marketing and social media Processing marketing leads Marketing database cleansing, validation and maintenance Generate analytics reports for social ads and marketing activity Assist the...


  • Singapore Salt Digital Recruitment Full time

    Salt Talent Search is looking for a Digital Infra Manager for a 12 months extendable contract role for a well-known Technology Client. What Will You Do: Evaluate current website, re-define and develop a strong web experience to power business strategy and service. Partner with agency to develop and optimize web presence. Define and develop the strong We...


  • Singapore NAVAL GROUP FAR EAST PTE. LTD. Full time

    Roles & ResponsibilitiesReferenceHRR-2024-019Speciality/Job5166-Digital – Head of Digital ServiceDescription of the missionNaval Group is recruiting, for its Singapore site, within the Digital Transformation and Information Systems department (DTSI).What are the missions of the DTSI? It ensures the operation of the group's information systems, guarantees...


  • Singapore HSBC Full time

    Unlock Your Potential as an AVP, Premier Elite Service Manager, Team LeaderAre you a seasoned professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and leading high-performing teams? If so, we have an exciting opportunity for you to join our team as an AVP, Premier Elite Service Manager,...


  • Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    OverviewAt Microsoft Regional Sales PTE. LTD., we are seeking a seasoned Technical Architect to join our Innovation Hub team. As a key member of our global network, you will be working at the forefront of Microsoft innovation, helping customers create and implement a vision and strategy for their digital transformation.About the RoleWe are looking for an...


  • Singapore This Is An IT Support Group Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...


  • Singapore HSBC Full time

    Job Title: AVP, Premier Elite Service Manager, Team LeaderWe are seeking a high-calibre professional to join our team as an AVP, Premier Elite Service Manager, Team Leader.Key Responsibilities:Support Relationship Managers and Team Head by assuming responsibility of the operational functions in customer service and administrative supportEnsure customer...


  • Singapore Adelphi Digital Full time

    Senior Digital Marketing AdministratorAdelphi DigitalWe are seeking a highly organized marketing administrator to manage our marketing operations across the Asia-pacific.This role is ideal for a results-driven individual who can work independently and as part of a team to deliver on business strategies and goals.Duties and Responsibilities:Organize company...


  • Singapore This Is An IT Support Group Full time

    Company Description Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world.If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global...


  • Singapore MEDIAPLUS DIGITAL PTE. LTD. Full time

    Job Description Identify opportunities to market the agency's services to existing and new clients, and monitor and develop new services for the agency. Deliver service-level agreement commitments on availability, reliability, and client response turnaround time. Maintain good relationships with clients to retain and protect our customer base against...


  • Singapore Adelphi Digital Full time

    Digital Operations ManagerAdelphi Digital is seeking an experienced Digital Operations Manager to lead the development of commercial proposals and quotations.This role involves providing leadership for the management and development of proposal quotations, RFP responses, and leading them through the commercial events and process required for contracting and...


  • Singapore OCBC Bank Full time

    Job Description - AVP/VP - GLC Digital Transformation (240001 MX) Why Join Opportunity for you to programme/project manage and deliver Technology solutions for the GLC Division to manage Regulatory Risk requirements efficiently. Showcase your skills on stakeholder engagement, communication, multi-tasking, prioritizing, presentation, and program management...


  • Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & Responsibilities Regional coverage Opportunity for growth High performing teamOur client is a leading Corporate Bank seeking a AVP/VP, Regional IT Auditor to join the team. The successful candidate will lead and execute end to end IT Audits in accordance with the Bank's internal audit methodology. Perform continuous monitoring for IT functions to...


  • Singapore Eames Consulting Full time

    Are you an experienced Technology Governance, Risk and Compliance (GRC) specialist looking for your next challenge in the financial industry? If so, our client, an established global bank with a significant presence in the region, is looking for someone like you to join them as AVP, Technology GRC Specialist. As AVP, Technology GRC Specialist, you will be...