Digital Services Support Manager
2 months ago
Citi is a global bank that offers a wide range of financial services to individuals, businesses, and institutions. We are currently seeking a highly skilled and motivated individual to join our team as a Digital Services Support Manager - AVP.
About the Role
This is a challenging and rewarding role that requires a strong understanding of digital services and the ability to provide exceptional support to our clients. As a Digital Services Support Manager - AVP, you will be responsible for providing level 2 live production technical support for Citi's Custody and Funds' Internet Banking Platform: CitiVelocity for Securities Services (CVSS) platform for Asia, via email and phone. You will also be responsible for providing web training for external clients and internal teams for CVSS platform, as well as managing integration projects by building host-to-host connectivity between the client's system and Citi's via common protocols like SFTP, FTP, etc.
Key Responsibilities
- Provide level 2 live production technical support for CVSS platform for Asia, via email and phone.
- Provide web training for external clients and internal teams for CVSS platform.
- Manage integration projects by building host-to-host connectivity between the client's system and Citi's via common protocols like SFTP, FTP, etc.
Requirements
- Ability to communicate well in spoken and written Japanese and English, to conduct live training for clients by utilizing Zoom, or on-site client visits in SG.
- Basic understanding of the trade custodian business model and end-to-end trade settlement process.
- Experience in a banking or financial institution with preference in custody or funds business.
- Familiarity with basic SWIFT.
- Ability to navigate the various CVSS applications and provide solutions on usage, customization, and CVSS technical issues.
- Ability to trouble-shoot technical issues with the platform and resolve tickets.
What We Offer
Citi is a global bank that offers a wide range of financial services to individuals, businesses, and institutions. We are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for career growth and development. As a Digital Services Support Manager - AVP, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. Additionally, you will have access to a range of benefits, including comprehensive health insurance, retirement savings plan, and paid time off.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application for this role. We look forward to hearing from you.
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