Customer Service Advisor

3 weeks ago

Singapore Tts Eurocars Pte. Ltd. Full time

Job Responsibilities:

  • Ensure good after-sales support to customers by rendering the highest level of customer service
  • Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers' review
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
  • Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
  • Recommend suitable packages and add-ons for customers
  • Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
  • Follow up on any outstanding payments
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
  • Any other ad-hoc duties assigned

Job Requirements:

  • Minimum GCE O' Level or NITEC / Diploma in Automotive Technology or equivalent
  • Experience in repair work scheduling and resource planning
  • Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
  • Working knowledge of the motor insurance claim process would be an advantage
  • Customer service-oriented, proactive and independent with a positive working attitude
  • Strong attention to detail, organizational and time management skills
  • Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
  • Team player with self-discipline and willingness to learn qualities
  • Strong administrative and coordination qualities
  • Good interpersonal and communication skills with the ability to build strong customer relationships
  • Flexible, friendly, helpful nature, and a team player
  • Computer literate and proficient in Microsoft Office applications (Excel and Word)
  • Possess a valid Class 3 driving licence

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