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Service Advisor

2 months ago

Singapore Strides Premier Automotive Services Pte. Ltd. Full time

Job Purpose

Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction.

Core Responsibilities

- Prepare accurate accident repair estimates and provide a necessary supplementary estimate.

- Provide guidance and support to customers regarding vehicle maintenance and repair services.

- Possess the ability to troubleshoot basic vehicle faults and problems.

- Gather feedback and encourage customers to leave a good review.

- Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.

- Prepare servicing schedule.

- Prepare Job card.

- Prepare daily status.

- Prepare Job Quotation for all O&A jobs requested by customer.

- Assist OIC to attend to customers' need & requests.

- Updating of maintenance book (record all job history).

- Applying base clearance for suppliers when required.

Skills & Experience Required

- Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

- Good communication and interpersonal skills.

- Adapt to a fast-paced environment and be flexible with changing priorities.

- Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

Qualifications/Certifications Required

Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

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