Customer Service Advisor

1 week ago


Singapore AUTOBACS VENTURE SINGAPORE PTE LTD Full time
Drive conversion of showroom customers into workshop sales.

  • Manage the intake process and conduct daily sales of service products for vehicles.
  • Handle customer car intake for repairs and servicing with prompt attention.
  • Handle all documentation related to costings and vehicle service history.
  • Generate job orders according to customers' specific requirements.
  • Swiftly and effectively resolve all customer issues and complaints.
  • Provide attentive and personalized service to all customers.
  • Monitor job progress and provide recommendations for any necessary additional repairs or services.
  • Ensure vehicles are ready for pickup and follow up with customers' postpurchase.
  • Deliver proactive and exceptional customer service to achieve maximum satisfaction.
  • Perform any additional duties as assigned by a supervisor on an ad hoc basis.
  • Sales incentive will be provided upon confirmation

Requirements:

  • Min GCE 'N' Level or Nitec in Automotive Trade
  • Preferably 2 years' experience as Service Advisor in automotive industry or experienced as Automotive Mechanic
  • Good communication skills
  • Possess a valid class 3 driving licence
  • Able to work 2shifts (4.5 days work week)

Working Hours:

Full Shift: 9:30am - 8pm

Half-shift: AM/

PM

AM:
9:30am - 4:10pm

PM: 1:20pm - 8:00pm

Early shift: 8:30am - 7pm (only on weekends)

Other information:

Location:
Bukit Batok
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