Customer Service Advisor

1 week ago


Central Singapore Sime Darby Full time

Company:
Performance Motors Limited

Job Description:

  • Responsible for daily intake of motorcycles for servicing, insurance claim as well as handling Authority bikes
  • Advise customer on necessary repair & maintenance including cost / estimate.
  • Assist other Customer Service Advisors especially during peak hours and to cope with high volume.
  • Ensuring and upholding the service image at all times.
  • Assisting in achieving higher service levels through various action plans constantly implemented.
  • Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
  • Ensuring administration work is done promptly in terms of warranty claims, internal account, WIP reports, cash debtors, monthly target of various scores, etc.
  • Follow up closely on back order parts in scheduling service appointment and keep customer update on service and the delivery date for job completion.
  • Take ownership of the customer's experience by returning live service calls and carrying out those additional assignments that create strong customer relationships.
Job Requirements

  • Minimum NITEC in Mechanical / Motor Vehicle or relevant field.
  • Diploma in Mechatronic or Mechanical Engineering.
  • Have valid driving Licence
  • Class 2
years of experience in Motors Industry

  • Able to work under stress and fast pace environment
  • Strong interpersonal skills with the ability to interact with people from diverse backgrounds
  • Good Team player

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